Privacy Policy

Privacy Policy of www.Falcontrips.com powered by Falcon Travel

Below you will find the Privacy Policy for www.Falcontrips.com (Falcon Travel). We value your trust, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. Please read this policy to learn about our privacy practices. By visiting this website, you are accepting the practices described herein. Falcontrips.com (Falcon Travel) reserves the right to change the content or services provided on the website without prior notice and continuing using the website means accepting the modified terms and conditions. Therefore, kindly check the privacy policy periodically.

Your privacy and security is our only priority. Therefore we make sure that your data is protected through the latest technologies. Please note that this doesn’t include third-parties such as:

Suppliers, such as hotel, airline, car rental, and activity providers, who fulfill your travel reservations. Throughout this site, all services provided by a third-party supplier are described as such. By making a reservation through this site, you are authorizing us to disclose to suppliers the information required to complete the booking and deliver the related travel. These suppliers are not controlled by Falcontrips.com (Falcon Travel) and personal information disclosed to them is subject to the applicable supplier’s privacy policy and security practices. Therefore, we encourage you to review the privacy policies of any travel supplier whose products you purchase through this site.

When you book any service from Falcontrips.com (Falcon Travel), the following data will be required:

i. Name

ii. Email Address

iii. Address

iv. Phone

v. Credit Card

The aforementioned data is required when you use any of Falcontrips.com (Falcon Travel) services or its associated applications and it’s used in the following situations:

We use sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of completing the travel bookings you conduct on our site.

We use other information about you for the following general purposes: to provide you with the products and services you request; to provide you with travel confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general.

To respond to your questions and comments; to measure interest in and improve our products, services, and website; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with this website; to reward you as part of any reward and recognition program you choose to join.

To solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.

Restricting access to your account’s username and password is your sole responsibility, and you are accountable for all the activities that take place under the name of this account or any activity related to account’s data or password and Falcontrips.com (Falcon Travel) won’t bear any responsibility in that regard.

Data Sharing

This website may share your information with the following entities:

Falcontrips.com (Falcon Travel) departments, customer service offices and suppliers, such as hotel, airline, car rental, and activity providers, who fulfill your travel reservations. Throughout this site, all services provided by a third-party supplier are described as such. By making a reservation through this site, you are authorizing us to disclose to suppliers the information required to complete the booking and deliver the related travel. These suppliers are not controlled by Falcontrips.com (Falcon Travel) and personal information disclosed to them is subject to the applicable supplier’s privacy policy and security practices. Therefore, we encourage you to review the privacy policies of any travel supplier whose products you purchase through this site.

Third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of our website or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose. They are also required to follow the same data security practices that we ourselves adhere to.

We also may share your information:

In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.

When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this website, our customers, or others; and in connection with our Terms of Service and other agreements.

In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information. We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our website receives or the most popular hotels and vacation destinations. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.

Restricting access to your account’s username and password is your sole responsibility, and you are accountable for all the activities that take place under the name of this account or any activity related to account’s data or password and Falcontrips.com (Falcon Travel) won’t bear any responsibility in that regard. The direct and indirect harm that might be caused due to customer’s negligence of his personal data isn’t Falcontrips.com (Falcon Travel) responsibility. Examples of negligence include: inability to use the website’s feature or services, virus infections from the client side and performance failures of any kind.

Cookies and other technologies

Cookies are small data text files and can be stored on your computer’s hard drive (if your Web browser permits). This website uses cookies for the following general purposes:

i. To help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our site. For example, if you register on our site, we may use cookies to remember your registration information, so you do not need to log into our site each time you visit. We also may record your password in a cookie, if you checked the box entitled “Sign me in automatically next time.” Please note that member IDs, passwords, and any other account-related data included in such cookies are encrypted for security purposes. Unless you register with us, these cookies will not contain any personal information.

ii. To help us customize the content and advertisements provided to you on this website and on other sites across the Internet. For example, when you access a page on our website, a cookie is automatically set by us, our service providers, or our partners to recognize your browser as you navigate on the Internet and to present you with information and advertising based on your apparent interests.

iii. To help measure and research the effectiveness of website features and offerings, advertisements, and email communications (by determining which emails you open and act upon).

Safety and security

We want you to feel confident about using this website to make travel arrangements, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

Policy changes

We may update this Privacy Policy in the future. We will notify you about material changes to this Privacy Policy by sending a notice to the email address you provided to us or by placing a prominent notice on our website.

Trademarks and copyrights

All contents of this Website are registered trademarks or trademarks of Falcontrips.com (Falcon Travel). Other logos and product and company names mentioned herein may be the trademarks of their respective owners. The use of Falcontrips.com (Falcon Travel) brand or any other related services is prohibited without a prior written notice from the legal owner.

Illegal usage

The use of the website in any illegal activity is prohibited, such as any harmful, threatening or defamatory activity.

Contact us

When you use Falcontrips.com (Falcon Travel), you agree to the usage of your data in the aforementioned methods. If you have any inquiries regarding the privacy policy, please email us on [email protected]

The agreement between the client and Falcontrips.com (Falcon Travel)

Dear clients, we welcome you to our Terms and Conditions page. Please read the page carefully as it regulates the relationship between you and Falcontrips.com (Falcon Travel). We apply the conditions outlined below when you book your accommodation or flight tickets or any other service that’s available from Falcontrips.com (Falcon Travel)

Website Terms and Conditions

i. You must be at least 18 years old to use this website.

ii. You must have full legal responsibility to enter this agreement and use this website according to the terms and conditions outlined in the list below. You also agree that you bear the full responsibility legally and financially when you use the website (Except when your account is used by other parties including the minors in your household).

iii. You agree to supervising and bearing the full responsibility of all the users of the website who use it under your name or account.

iv. The company is obliged to protect the client’s data on its part if he had an account on the website. Noting that the data supervision is entirely the client’s responsibility.

v. Kindly note the Falcontrips.com (Falcon Travel) uses the 24-hour clock.

Supplier’s terms and conditions

i. When you buy any service from Falcontrips.com (Falcon Travel), additional terms and conditions are added to the list of previous terms and conditions when your booking is confirmed and you’re hereby automatically entered in an agreement with the service that you chose. For example, all the services and cancellation policies that you agree to when you book, you are obligated to adhere to these rules and policies which are dictated by the chosen supplier.

ii. It should be known as well that in some cases where bookings may be rejected by the supplier, it’s possible to replace the service with a different service of the same nature, provided that the difference in price is paid in case it existed or refunding the money in case of refusing the service.

Booking terms and conditions

i. You must make sure that all the names of the passengers in the booking are correct, and that each name is written in the designated field. In case the name was spelled incorrectly or differently than how it’s written in the passport, the client is then obligated to pay additional fees to amend the name in the case that he requested the amendment. When you complete the payment process, a voucher will be issued documented with Falcontrips.com (Falcon Travel) booking reference number and then the booking is considered valid and confirmed.

ii. Technical issues may occur sometimes resulting in the failed delivery of the voucher while deducting the booking amount, and here the client must call us before he tries to make another booking. In case that happened, Falcontrips.com (Falcon Travel) isn’t responsible for the duplication of the booking and the client bears the financial responsibility. In case of cancellation, the cancellation policies for this booking is applied.

iii. Falcontrips.com (Falcon Travel) reserves the right to reject any booking.

iv. Falcontrips.com (Falcon Travel) reserves the right to cancel any booking in the case that an incorrect price was displayed due to the fact that prices are always updated.

Travel Documents

i. Falcontrips.com (Falcon Travel) recommends that all clients should make sure that all their accompanying passenger have valid passports and obtained the required visa for their destination, the required vaccinations and the required insurance documents to enter their destinations. The client should also note that some countries require filling a transit visa form or paying fees to cross to the destination country. Falcontrips.com (Falcon Travel) isn’t responsible for obtaining the visa for the client and the responsibility falls completely on the client’s side. Usually obtaining a visa takes some time and thus, the client should apply for the visa before the traveling date with a sufficient period of time.

ii. Falcontrips.com (Falcon Travel) recommends that all clients should confirm with the destination country’s embassy or consulate that they have valid passports and obtained the required visa for their destination. The company won’t be held responsible if your or any of the accompanying passengers didn’t have a valid visa or passport or didn’t get the required vaccinations.

Travellers Details

i. If the booking details weren’t correct, Falcontrips.com (Falcon Travel) has the right to check the information and cancel the booking. The company also reserves the right to take legal action to protect its rights and in this case, additional fees may befall the client to compensate for the financial losses which include legal fees, direct and indirect damages which are caused by booking cancellation or bank account freezing.

Special prices and promotions

i. Price quotations and changes in prices: Falcontrips.com (Falcon Travel) price quotes and fixed rates depend on the suppliers. If the prices or rates differed from the advertised rates, Falcontrips.com (Falcon Travel) notifies the clients of any modifications and the client can either accept the new price or cancel the booking without any additional fees.

ii. Falcontrips.com (Falcon Travel) isn’t responsible in any shape or form for any mistakes that might occur due to exchange rates changes or increased demand from the supplier.

Group Bookings

i. If you wished to book 9 rooms or more for hotels or 10 tickets or more for airlines, you have to contact us on +97455897239

Currency Exchange

i. If the currency exchanger was available in the website, the following terms and conditions apply on price quotations in the various publicly available resources. The prices displayed are estimated and actual value may differ.

Hotel Details

i. What is displayed in Falcontrips.com (Falcon Travel) is considered a description for the accommodation places, facilities and services provided by the hotel’s supplier.

ii. The hotel category information, such as (stars and services provided by the hotel) are information’s provided by the suppliers and hotels. Some hotels are rated according to customers reviews.

iii. Kindly note that the suppliers describe accommodation and facilities and services provided by different terminologies, such as (using deluxe room and double room to describe rooms with two separate beds) The extra bed provided in triple rooms is usually foldable.

iv. If you were not sure of the description displayed on Falcontrips.com (Falcon Travel), please contact Falcontrips.com (Falcon Travel) travel consultants who will answer your questions satisfactorily.

v. Sometimes, some of the facilities mentioned in the description will be pulled due to different reasons such as the weather, maintenance or absence of demand.

vi. If the suppliers advised Falcontrips.com (Falcon Travel) to make important edits on the description, we will notify the client as soon as possible.

vii. Some activities and facilities such as water sports may be unavailable during certain periods of the year and some facilities may require paying a fee for added services, such as: TV, safety boxes, umbrellas. Tennis courts, billiard tables and air conditioning.

viii. Some destination are crowded in high seasons and the client should be prepared for the possibility of noise. Kindly take that in consideration when you plan your trip.

ix. The duration of time from the accommodation place to the airport that’s mentioned in Falcontrips.com (Falcon Travel) is approximate and could vary according to circumstances.

x. Children and babies policy follows the supplier’s policy and there are some hotels that have its own policy regarding the matter. Some hotels provide additional beds for children upon request while others have restrictions on the number of beds that are allowed in a room. Additional fees may be incurred when requesting an extra bed for children. The policy changes according to the children’s age which differs according to the hotel and the country.

xi. Check-in and check-out policy follows the supplier’s policy noting that any requests that aren’t listed in the policy depends on the hotel’s availability such as early check-in, late check-out, adjacent rooms, higher-floors rooms, non-smoking rooms. All that is done directly through the hotel, and the company doesn’t have the right to guarantee performing those requests.

xii. City tax: some hotels might impose additional fees for some cities which can be paid to the hotel directly or to the government.

Changing hotels

i. The supplier may have to cancel your reservation due to the hotel overbooking, technical issues with the system, or being under the government’s control to be used for Force Majeure events such as fires. In these cases, Falcontrips.com (Falcon Travel) will do everything it can to provide accommodation in a hotel in the same class and location.

Airlines policy

i. Airlines carries passengers, carriage, and cargo internationally according to the internationals rules and regulations which were put in place by the regulating bodies.

ii. Cancellation and amending fees depend entirely on the carrier. Some airlines may impose class fees (economy, business and first class) each class differs in its cancellation policy and the fees resulting from the cancellation.

iii. Passengers on domestic flights should be present in the airport prior to the departure of the plane with at least one hour and a half unless otherwise specified.

iv. In case the client wasn’t able to be present at the airport in the specified time, he has to contact Falcontrips.com (Falcon Travel) customer service to confirm the flight status according to the regulations of airlines.

v. In case of baggage loss, the client should communicate with the airport management or the airline directly, as Falcontrips.com (Falcon Travel) is not responsible for baggage loss.

vi. When you select your seat through Falcontrips.com (Falcon Travel), the company isn’t responsible for any modification made by the airline.

vii. Providing accommodation for transit flights which lasts more than 8 hours differs from one airline to the other. The specific terms and conditions are outlined in the airline’s policy.

Changing Airlines

i. Modifying the flights timetable depends entirely on the terms and conditions outlined by the airline where cancellation of the trip or modifying the trip’s date is concerned. You will be notified in one of the methods of communications outlined in your booking.

ii. In case the client didn’t see Falcontrips.com (Falcon Travel) notification, Falcontrips.com (Falcon Travel) isn’t held responsible and the client doesn’t have the right to claim any reimbursements.

Special conditions for the supplier’s policy

i. Some suppliers might impose special rules in their policies, we strongly advise that the client reads these rules before booking.

Hotels Policy:

i. Early check-out: Some hotels might not agree to refund the rest of the amount for the unused nights due to high seasons or high demand. This policy also applies to no-shows, the hotel then decides the imposed fees and whether to deduct a partial amount or the whole amount.

ii. Changing occupants names: some hotels accept changing occupants’ names while others don’t.

iii. Amendment policy: In case a booking should be amended, the supplier might request paying fees for amending the booking, the amount of fees differ according to the service. If the client asked to change the room (from single to double) or to change the check-in time and date or any other note, customer service should be contacted. Falcontrips.com (Falcon Travel) also recommends that when the client extends his stay, a new bill should be issued.

iv. Cancellation policy: Cancellation policy is subject to the rules and restrictions applied by the supplier and it has separate fees imposed by the supplier.

v. The client should cancel his booking from the website by logging in to his account and requesting to cancel the booking or by calling the call center.

vi. Room upgrade: The clients can upgrade the rooms they selected with Falcontrips.com (Falcon Travel) and pay the difference in price before a certain period of time determined by the supplier. The ability to upgrade is subject to availability and the company doesn’t guarantee that the upgrade will happen upon arriving in the hotel.

vii. In this case, payment should be made to the hotel directly.

viii. The client doesn’t have the right to claim a refund for non-refundable bookings unless he was under dire circumstances. The refund is subject to the supplier’s approval.

ix. We would like to notify you that in case the website rejected the amendment or the cancellation, you should call the customer service on +97455897239 to complete the procedure.

Airlines Policy

i. We would like to notify you that prices and services vary according to the flight class (first, business, economy) you can choose the preferred class from Falcontrips.com (Falcon Travel)

ii. In case there was a conflict between the carrier’s conditions and Falcontrips.com (Falcon Travel) conditions, the carrier’s policy applies.

iii. Amendment and cancellation policies are subject to the terms and conditions of the carrier including partial and full refund.

iv. Name change: You can’t change or edit the name after the ticket issued. Change name is equal to cancellation of purchased ticket and as mentioned above, cancellation is subject to the carriers’ terms and conditions.

v. Partial use of the ticket: If the client used one part of a two way ticket and asked to refund the unused ticket, the refund is subject to the terms and conditions of the carrier.

Seat upgrade

The clients can upgrade their seats through Falcontrips.com (Falcon Travel) and pay the difference in price before the time of departure according to the airline rules. In case Falcontrips.com (Falcon Travel) wasn’t able to issue the upgrade, the payment is made directly to the airline office in the airport.

Refund Policy:

i. If the client requests for a refund for the purchase made, it will be subject to each product specific supplier’s terms and conditions

Payment Methods

i. For bookings made through the website, the client can pay by Visa, Master Cards.

Complaints

i. Falcontrips.com (Falcon Travel) always seeks the customer’s satisfaction and if the client had any complaint, Falcontrips.com (Falcon Travel) will spare no effort to solve it.

ii. The client must submit his complaint momentarily to the email [email protected] or leave a message on social media, and Falcontrips.com (Falcon Travel) will contact the client at once.

iii. The complaint must be submitted by the person who was wronged personally or an authorized agent, providing that the complaint should be attached with the booking reference number and supported by evidence and proof and all the data that concerns the complaint. Otherwise, the complaint will be disregarded.

iv. Falcontrips.com (Falcon Travel) has the right to refuse handling a complaint if it wasn’t supported by proof, and claim financial reimbursement.

Privacy Policy

i. Falcontrips.com (Falcon Travel) has the right to record calls randomly to monitor and improve the performance of customer service.

ii. Falcontrips.com (Falcon Travel) may use your contact details to deliver special offers and promotions to you, and if you wished not to receive those messages, you can send an email to [email protected]

Your Responsibility

i. Falcontrips.com (Falcon Travel) wishes happy trips to all our clients, but kindly note that, first and foremost, you’re responsible for your actions and the consequences that might result from it.

ii. If the company decided that your behavior could affect its employees, agents or suppliers, your booking might be cancelled and you’ll be asked to leave your accommodation on your own expense.

Our responsibility towards you:

i. Falcontrips.com (Falcon Travel) is acting as intermediary or a “Booking Agent” for products and services that are not directly supplied by us (e.g., air carriage and ground transportation, hotel accommodations, meals, tours, cruises, etc.). We are not a co-vendor of such products and services and thus, the client doesn’t have the right to claim financial reimbursement.

ii. In the case that Falcontrips.com (Falcon Travel) contract ended or the company ceased its activities, all the bookings made after will be refunded.

Modifying the terms and conditions

i. Falcontrips.com (Falcon Travel) has the right to change the terms and conditions at any time without notification, and the new conditions will be applied as soon as it’s published. Knowing that it’ll be applied retroactively on the bookings already made. Continuing using the site means that you agree to the terms and conditions.

Vouchers

i. The vouchers issued by Falcontrips.com (Falcon Travel) are subject to the terms and conditions of the booking except for the refund policy as the vouchers are non-refundable. Special terms and conditions may apply on certain vouchers and it will be published

ii. Falcontrips.com (Falcon Travel) has the right to suspend the vouchers temporarily or permanently without prior notice.

Falcontrips.com (Falcon Travel) awards terms and conditions

i. All the free vouchers provided by Falcontrips.com (Falcon Travel) can’t be exchanged for money and can’t be modified.

ii. The terms and conditions of each voucher apply whether it was printed or sent by email.

Falcontrips.com (Falcon Travel) Arbitration terms and conditions

Any dispute or claim relating to any products or services purchased through Falcontrips.com (Falcon Travel) will be subject to the Law and Court of State of Qatar.